Where does the buy-cycle start?
The buy-cycle begins with one person with an idea – a recognition that things could be better. Whether from a discussion with a salesperson, idea from an article, or just the exasperation of an...
View ArticleCompensating our sales folks
A recent client is an international B2B company with a very non-optimal – but not unusual – way of compensating their sales folks. They split the sales team into an Inside Sales group that makes...
View ArticleWait until the Buying Decision Team is in place to visit or pitch
If you attempt to get meetings just to ‘get in front of’ a prospect (assuming that your solution will rule the day); if you present to whichever prospects will agree to see you; if you pitch when the...
View ArticleFirst Contact: What to Do, Why, and How to Get Better Results
Depending on the selling approach you’re using, you are closing between .6% – 7% , regardless of size of solution or industry. These numbers are far lower than they need to be: so long as your primary...
View ArticleCold Calling Works – and it’s fun!
I’m here to tell you that cold calling can be one of the most effective ways to meet new prospects and close sales. And it’s a whole lotta fun. I know, I know. Most sellers eschew cold calling,...
View ArticleHelp Buyers Choose the Buying Decision Team: a case study
Would you buy a house without discussing it with your wife or family? Would you even know all of the buying criteria without their input? Would you bring in a leadership training without getting the...
View ArticleWe can never understand a buyer’s buying environment
Sales people get confused when I suggest they can’t ’understand’ the buyer’s needs if they approach a sale with this outcome. Without everyone on board who will lend their voice to a possible solution,...
View ArticleThe 5 selling mistakes that lose business
1. Starting the sales process by attempting to get an appointment. I know that Dale Carnegie told you to meet face-to-face. But what else are you doing that was initiated in 1937? Oh. That’s right. The...
View ArticleThe Buyer’s Decision Path: why it’s important to sellers
You get paid based on closed sales. Fortunately, you don’t get paid on the % of sales you don’t close. But actually, that is exactly what happens: you are missing income on the sales you aren’t...
View ArticleFacilitating the Buyer’s Journey: a definition
In the 23 years I’ve been writing about and teaching Buying Facilitation®, I’ve come up with dozens of terms to explain my intent re ‘the buyer’s journey’ or ‘the buyer’s decision path’. I originally...
View ArticleHow do you buy? Steps in a buying decision
People are getting confused about the terms buying decision journey, buying path, buy-cycle, helping buyers buy, and buying decisions. Using a case study, let’s look at how a real buying decision...
View Article9 Sales Steps that Influence a Buying Decision
The steps of a buying decision differ from the steps of a sale. The sales model has no way to influence the private decisions and buy-in issues that buyers must address before they can buy. Buyers live...
View ArticleThe Heart of Sales
Sales, the most manipulative and greed-filled of our business practices, could easily become a spiritual practice – and bring in far more revenue. But I’m getting ahead of myself. For decades, I have...
View ArticleLead Scoring Misses the Point
Let’s say you are in the sweet spot of lead scoring for potential vendors. Let’s use the conventional sorting categories: you work in a mid-sized corporation of over $50,000 revenue, and you are one of...
View ArticleDeliver the Right Content at the Right Stage of the Buy-Path
Recently, I asked 15 marketing automation leaders to define Lead Scoring for me. Every one gave me a different answer! That tells me there is no industry standard, and qualification is totally...
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